Privacy Policy

Effective date: 4 June 2026

About this policy

This Privacy Policy explains how TCR International Food Group Pty Ltd (ABN 79 621 341 320) ("The Chocolate Room", "we", "us", "our") collects, uses, holds and discloses your personal information when you use this website or interact with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using this website or giving us your information, you agree to this policy.

What we collect

• Contact details — name, email, phone and country/location.
• Enquiry content — information in a contact or franchise form, or messages to our chat assistant (e.g. city, budget, timeline, message text).
• Franchise enquiry information — details relevant to a franchise application.
• Technical/usage data — IP address, browser/device, pages visited and similar analytics.
• Correspondence — records of your communications with us.

Please do not send us sensitive information unless we specifically request it.

How and why we use it

We collect information directly from you (forms, chat, email, phone), automatically as you browse (cookies/analytics), and occasionally from third parties where permitted. We use it to respond to enquiries, assess and follow up franchise applications, send materials you request, operate and improve the website, send marketing where you have consented, and meet our legal obligations. If you do not provide requested information we may be unable to respond.

Cookies and analytics

This website uses cookies and similar technologies, including analytics (e.g. Google Analytics) and possibly a chat tool and embedded social content. See our Cookie Policy for details and how to manage them.

Disclosure

We may disclose your information to our staff, franchisees and authorised representatives; service providers (hosting, email, analytics, chat/CRM, marketing); professional advisers; and government bodies where required by law. Some providers may store or process data overseas (for example in the United States or the European Union); where this occurs we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles. We do not sell your personal information.

Marketing

Any marketing message will include an unsubscribe option, and you can opt out at any time. Opting out will not affect our ability to respond to your enquiries.

Security and retention

We take reasonable technical and organisational steps to protect your information, though no internet transmission is completely secure. We keep information only as long as necessary for the purposes above or as required by law, then take reasonable steps to destroy or de-identify it.

Access, correction and complaints

You may request access to or correction of your information by contacting us below. If you have a privacy concern, contact us first so we can try to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

Contact

TCR International Food Group Pty Ltd, Attn: Privacy Officer

104, 29–31 Solent Circuit, Norwest NSW 2153, Australia

Email: info@thechocolateroom.com.au

We may update this policy from time to time; the current version is always available here.